FREQUENTLY ASKED QUESTIONS

The products are handmade, from wool spinning to work on two needles or loom. 
The idea is that they look the same, but being an artisanal work, they are not exactly the same. This is a value to highlight: they are unique products, not industrial.

Some models are unique size. Others, according to the size of each person can be done in S, M or L sizes. Contact us in case you are in doubt.

Merino Wool does not soil as easily as other fabrics so it doesn’t require washing as frequently as cotton, for example.
Wash your garment with cold water and mild detergent (or shampoo - yes wool is actually the hair of an animal!). Never use hot water, it could shrink.
Let it soak for about 5 minutes.
Gently squeeze to rinse away the wash water.
Lay it flat to dry on a towel.

We accept credit card payment through PayPal and PREX Master Card.

Buyers are responsible for any customs and import taxes that may apply. MR is not responsible for delays due to customs.

We can ship anywhere in the world, to the address you provide.
We have 2 shipping options from Uruguay: FEDEX EXPRESS OR DHL.
Orders are delivered to your home within 3 to 5 days depending on the stock.

Merinos del REY offers products for sale that are in stock. It may happen that the requested quantities are not available. In that case, your order will be placed immediately. Keep in mind that we work with rural women who work from their place of origin. We will tell you by email the estimated delay so that you can confirm if you can wait for it or if you want to cancel the order.

Email us at info@merinosdelrey.com with your order number & reason for returning.
If the reason for returning is approved, we’ll email you back with the address to return your item and we will credit you in the same way you paid the order.
Orders are tracked by the company through which they were sent.
We will send you an email with the number so you can follow it up if you wish.